Terms of Use: Gift Card 

•   The Gift Card balance is only valid for purchasing tickets to Naturaleza Encendida in Seville for the 2024/2025 season. It cannot be used to purchase season passes or tickets for other events.

•   The Gift Card will be valid from the date of purchase and can be redeemed until March 16, 2025.

•   If the purchase amount exceeds the available balance on the card, the difference must be paid in cash or with the accepted payment methods at the time.

•   The Gift Card is a bearer instrument, so the responsibility for its use lies solely with the holder. In case of loss, theft, misplacement, or damage to the card, it will not be replaced or refunded.

•   The Gift Card balance cannot be refunded or exchanged for cash or any other type of credit.

•   Only one Gift Card can be used per purchase. If the purchase amount is less than the card balance, the remaining balance cannot be claimed or refunded.

How to Redeem Your Gift Card

1. To redeem the Gift Card, go to the official sales website for Naturaleza Encendida - Real Alcázar de Sevilla.

2. Select the type of ticket: GENERAL or PREMIUM.

3. Choose the date, time, and number of tickets.

4. Once the tickets are selected, review your cart and purchase summary. Once the process is completed, changes or refunds are not allowed. If you agree with your ticket selection, click CONTINUE.

5. If you are not interested in Promotions and Add-ons, click CONTINUE TO PAYMENT. Fill in the Buyer Information. Under Payment Methods, select Do you have a gift card? Enter the gift card code in the box and click Validate.

Before completing the purchase process for the Gift Card, verify that the Amount and Delivery Details are correct. Once the process is completed, modifications or refunds are not possible.