Terms and Conditions
PLEASE READ THESE GENERAL CONDITIONS OF SALE CAREFULLY.
IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE THE SERVICES.
1. Object
These General Conditions of Sale (hereinafter, Conditions) regulate the general conditions applicable to commercial relations that arise between the organizer THE PHANTOM ENTERTAINMENT S.L. with (hereinafter, the Organizer) and the consumers and users (hereinafter, the Users) who purchase tickets for the event through the platform accessible on the website www.musicalelfantasmadelaopera.com (hereinafter, the Platform).
The fact that the tickets are purchased by the User will imply the unreserved acceptance of these Conditions and the particular conditions that, where applicable, have been established for this purpose.
Users of legal age who have the legal capacity to understand and accept these Conditions may purchase tickets through the Platform.
The Organizer will not assume any type of responsibility in the event that the User purchases the tickets in breach of the provisions of the previous paragraph.
2. Ticket sales process
Users will be able to purchase tickets through the following steps:
(i) Users must click on the “Buy Tickets” button corresponding to the Event in which they are interested;
(ii) After reviewing the Event information, Users must select the desired dates, seats and rates;
(iii) The selected tickets will be added to the shopping cart;
(iv) Users must provide the data indicated as mandatory, including the data corresponding to their credit/debit card to make the payment.
Once the purchase process is completed, the purchase amount will be charged through the chosen payment method and the User will receive proof of purchase and the ticket via email.
3. Economic Conditions
Users must pay the price or amount of the tickets indicated on the Platform. These prices include VAT and/or any applicable taxes.
Likewise, in the event of any discount, increase or additional charge (e.g. commissions or fee for the use of payment methods), the User will be informed of the total price breaking down the previous amounts.
4. User Obligations
The User undertakes to:
a) Provide the information required by the Organizer for the sale of tickets. Said information must be true, accurate, complete and updated.
b) Use the Platform diligently, correctly and lawfully, in accordance with current legislation.
c) Do not use the Platform, the Event and/or the tickets for commercial or promotional purposes without the prior written authorization of the Organizer.
Illegal resale or falsification of tickets may imply their cancellation and/or denial of access to the event without the right to any type of refund or compensation.
The Organizer reserves the right to suspend and/or terminate the provision of the Service in the event of violation or suspected violation of these Conditions.
5. Access to events
Users may access the Event by delivering and validating the ticket received in their email. Each ticket can only be used once. Access to the Event will not be permitted with tickets that have been previously presented.
Access to the Event will be conditioned to the rules established by the venue and/or the Organizer. Violation of these may imply denial of access and/or expulsion of the User from the Event. The User may consult the applicable rules at the box office and/or in the description of the Event on the Platform.
6. Withdrawal. Suspension, Cancellation and Refund.
The User will not be able to exercise the right of withdrawal.
Once the ticket is purchased, it will not be changed nor will the amount be refunded, except in the case of suspension or cancellation of the scheduled Event. The Organizer reserves the right to alter or modify the Event program, date, time and artists announced for technical, artistic or force majeure reasons.
In the event of suspension or cancellation of the Event for reasons attributable to the Organizer, the User will have the right to a refund of the amount of the ticket according to the applicable regulations, for which it will be essential to present the ticket and/or proof of purchase thereof. , Complete and in good condition.
7. Personal Data
The data collected in the purchase process will be processed by the Organizer to (i) manage the sale of tickets; (ii) manage the Event and control access to it; and (iii) comply with applicable legal obligations.
The legal basis for the processing of data is the execution of the contract, compliance with legal obligations or the legitimate interest of the organizer to ensure the smooth development of the Event.
The data will be processed for the purposes of addressing possible incidents, claims or clarifications regarding the Event. Once the Event is over, the data will be archived and preserved for tax or legal purposes.
When the User has accepted it, the data will be communicated to LETSGO ENTERTAINMENT S.L. for sending, including by electronic means, commercial communications with offers, discounts, various promotional actions as well as information on events and shows promoted by the companies that are part of Lets Go Company (www.letsgocompany.com). You can consult their Privacy Policy here
You can exercise your rights of access, rectification, deletion, opposition or limitation of processing, as well as request the portability of your data, by sending a written communication to the Organizer at privacy@letsgocompany.com
Users have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es) when they consider that the processing of their personal data violates applicable regulations.
8. Customer Service
Users may contact the Organizer through incidents
9. Modifications
The Organizer reserves the right to modify these Conditions when necessary in order to adapt to legislative, business and/or technological changes. The updated texts will be valid and will take effect from their publication on the Platform.
The temporary validity of these Conditions coincides, therefore, with the time of their exposure, until it is totally or partially modified, at which time the updated texts will come into force.
10. Generalities
The headings of the different clauses are for information only, and will not affect, qualify or modify the interpretation of the Conditions.
The waiver by the Organizer of one or more of the stipulations of these Conditions will not be considered or interpreted as a total waiver of them.
The illegality, invalidity or ineffectiveness of any of the clauses of these Conditions will not affect the effectiveness of the rest, provided that the rights and obligations of the Parties are not essentially affected. These clauses must be replaced or integrated with others that, being in accordance with the law, respond to the purpose of the replaced ones.
In the event of a discrepancy between what is established in these Conditions and the particular conditions that, if applicable, may be established with respect to the Event, the provisions of the particular conditions with respect to the Event will prevail.
These General Conditions will be governed and interpreted by the provisions of the Spanish legislation that is applicable to them.
Users residing in the European Union may go to the “Online Dispute Resolution Platform” for the extrajudicial resolution of any controversy arising from the contracting of the Service. Users can access the platform here: http://ec.europa.eu/consumers/odr/
© 2024 NATURALEZA ENCENDIDA S.L. March 2024. All rights reserved.